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Refund and Returns Policy

Last updated: 29/10/2026

We want you to love what you order from House of Amaari. If something isn’t right, here is how we make it right.

2.1 Returns window

You may request a return within 30 days of delivery, provided the item meets the conditions below.

2.2 Items eligible for return

  • The item is unused, unwashed and in its original condition
  • It is in its original packaging with all tags, inserts and accessories
  • You can share your order number or proof of purchase

2.3 Items not eligible for return

  • Customised or personalised products, including items with names, printed or custom ribbons, custom hampers and made-to-order gifting, unless they arrive damaged, defective or incorrect
  • Items damaged through misuse, improper handling or normal wear after delivery
  • Items returned without original packaging or with missing parts
  • Perishable or consumable items included in hampers, once opened
  • Gift cards or vouchers [if applicable]
  • Items marked Final Sale or Non-returnable on the product page [if applicable]

2.4 Damaged, defective or wrong items

Ceramics and glass are fragile. We pack carefully, but if your order arrives broken, damaged or different from what you ordered:

  1. Contact us within 48 hours of delivery at houseofamaari@gmail.com or +91 8754223802.
  2. Share your order number, clear photos of the item and packaging, and an unboxing video if you have one. This helps us claim from the courier quickly.
  3. We will offer a free replacement or a full refund, whichever you prefer, subject to stock availability.

Please keep all packaging until your claim is resolved.

2.5 How to request a return

  1. Email houseofamaari@gmail.com or call/WhatsApp +91 8754223802 with your order number and reason for return.
  2. We will review your request and reply within 1 to 2 business days with approval and instructions.
  3. Pack the item securely in its original packaging, using sufficient padding for fragile pieces.
  4. Ship the item as instructed, or we will arrange a reverse pickup where available.

Please do not send items back without our approval.

2.6 Return shipping costs

  • For damaged, defective or incorrect items, we pay for return shipping or replacement shipping.
  • For returns due to change of mind or preference, [we arrange pickup at no charge / a return shipping fee of ₹[amount] will be deducted from your refund]. Original free shipping charges are not refundable. (Choose one and delete the other.)

2.7 Inspection

Returned items are inspected on arrival. If they meet the conditions above, we approve the refund or exchange. If not, we will tell you why and may send the item back to you.

2.8 Refunds

  • Approved refunds are issued to your original payment method (card, UPI, net banking or wallet).
  • Refunds are processed within [5 to 7] business days of the returned item passing inspection. Your bank may take a further [5 to 7] business days to show the credit.
  • For Cash on Delivery orders [if offered], refunds are made by bank transfer or UPI to details you provide.
  • You may choose store credit instead of a refund, if you prefer.
  • Shipping charges, if any were paid, are refunded only when the return is due to our error or a damaged or defective item.

2.9 Exchanges

If you would like a different colour, size or product, contact us within 30 days of delivery. Exchanges depend on stock availability. If the replacement item costs more, you pay the difference. If it costs less, we refund the difference.

2.10 Order cancellations

  • Standard orders can be cancelled before they are shipped. Email us as soon as possible with your order number.
  • Customised and personalised orders cannot be cancelled once production has started.
  • If we cancel an order (for example because an item is out of stock), you receive a full refund.

2.11 Late or lost shipments

If your order has not arrived within [X] days of the estimated delivery date, contact us. We will track it with the courier and either resend or refund once the shipment is confirmed lost.

2.12 Contact

House of Amaari Email: houseofamaari@gmail.com Phone / WhatsApp: +91 8754223802 Support hours: [Days and time]