Last updated: 29/10/2026

Welcome to House of Amaari. These Terms and Conditions (“Terms”) govern your use of houseofamaari.com (the “Website”) and any purchase you make from us. By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

3.1 About us

House of Amaari is a curated gifting and home accents brand, established in 2022, selling ceramics, gifting trays, boxes, baskets, hampers, table linens and related products. Address: [Registered address]. Email: houseofamaari@gmail.com. Phone: +91 8754223802. [GSTIN: ______, if applicable]

3.2 Eligibility

You must be at least 18 years old and capable of entering a legally binding contract under Indian law to place an order. If you are under 18, you may use the Website only with a parent or guardian’s involvement.

3.3 Account

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please give accurate information and notify us immediately of any unauthorised use. We may suspend or close accounts that breach these Terms.

3.4 Products and descriptions

• We try to display colours, sizes and details as accurately as possible. Colours may vary slightly depending on your screen.
• Our ceramic and handcrafted products may show small natural variations in glaze, shape, pattern or finish. These are part of their character and are not defects.
• Product availability is subject to change, and we may limit quantities.
• Hamper contents may be substituted with items of similar or higher value if a product is unavailable.

3.5 Pricing and payment

• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• We may change prices at any time without notice, but the price confirmed at checkout applies to your order.
• If a price is listed incorrectly, we may cancel the order and refund you in full.
• Payments are processed securely by third-party gateways. We accept [UPI, cards, net banking, wallets, COD if applicable].
• Your order is confirmed only after payment is received (or, for COD, after we confirm it).

3.6 Order acceptance

Placing an order is an offer to buy. We may accept or decline it, for example because of stock issues, pricing errors, suspected fraud or an undeliverable address. If we decline an order, any payment will be fully refunded.

3.7 Shipping and delivery

• We offer free shipping on all orders with no minimum purchase within [India / serviceable pin codes].
• Orders are dispatched within [X] business days. Customised orders may take [X] additional days.
• Estimated delivery times are indicative and can be affected by courier delays, weather, festivals or events outside our control. We are not liable for such delays.
• Please provide a complete and correct address and phone number. We are not responsible for failed deliveries caused by incorrect details.
• Risk of loss passes to you on delivery. Please inspect your parcel on receipt and report damage as described in our Return and Refund Policy.

3.8 Returns and refunds

Returns, exchanges and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

3.9 Personalised and customised orders

For personalised or corporate gifting orders, you are responsible for checking spellings, names, text and details before approving. Once approved and in production, changes or cancellations may not be possible, and we are not liable for errors in the information you supplied.

3.10 Intellectual property

All content on the Website, including the House of Amaari name and logo, text, photographs, graphics, product designs and layout, belongs to House of Amaari or its licensors and is protected by Indian intellectual property law. You may not copy, reproduce, modify, distribute or use it commercially without our written permission.

3.11 Acceptable use

You agree not to:

• Use the Website for any unlawful, fraudulent or abusive purpose
• Attempt to hack, disrupt or gain unauthorised access to the Website or its systems
• Upload viruses or harmful code
• Scrape, copy or harvest data from the Website without permission
• Submit false reviews or impersonate another person

3.12 User content and reviews

If you submit reviews, photos or comments, you give us a free, non-exclusive right to display and use them on our Website and marketing channels. You confirm that you own the content and that it is lawful and not offensive. We may remove any content at our discretion.

3.13 Warranties and limitation of liability

• The Website and products are provided on an “as is” and “as available” basis, to the extent permitted by law.
• We do not guarantee that the Website will be uninterrupted or error-free.
• Ceramics are intended for decorative and household use. Please follow care instructions given with the product (for example, check whether an item is microwave-safe or dishwasher-safe before use).
• To the fullest extent permitted by law, House of Amaari is not liable for indirect, incidental or consequential losses. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.
• Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

3.14 Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, government orders, transport disruptions or internet and payment failures.

3.15 Third-party links

The Website may contain links to third-party sites. We do not control or endorse them and are not responsible for their content or practices.

3.16 Privacy

Your use of the Website is also governed by our Privacy Policy.

3.17 Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a new “Last updated” date. Continued use of the Website means you accept the updated Terms.

3.18 Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any issue informally. If a dispute is not resolved, it will be subject to the exclusive jurisdiction of the courts at [City, State], India.

3.19 Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be sent to our Grievance Officer:

Name: [Name] Email: houseofamaari@gmail.com Phone: +91 8754223802 Address: [Registered address]

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

3.20 Contact us

House of Amaari Email: houseofamaari@gmail.com Phone / WhatsApp: +91 8754223802

Before you publish: checklist

1. Fill in every [bracketed] item: address, GSTIN, grievance officer, courier and payment gateway names, dispatch times and jurisdiction city.
2. Make sure the return terms match what you will actually do. Your homepage promises “30-Day Easy Returns” and “Free Shipping on all orders”, so decide who pays return shipping for change-of-mind returns and keep the policy consistent with that.
3. Confirm whether you offer Cash on Delivery, and delete the COD lines if you don’t.
4. Create a separate Cookie Policy page, since your footer lists one. Link all four policies in the footer, as they currently appear as plain text.
5. Have a lawyer review the final text, especially the liability and data-protection sections.